Group Manager, Revenue Operations Process & Strategy
Description
About LegalZoom
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.
Where we work
We believe work should work for you. LegalZoom supports a remote-friendly environment that gives employees flexibility and balance. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.
We believe work should work for you. LegalZoom supports a remote-friendly environment that gives employees flexibility and balance. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.
This hybrid position will work remotely as well as onsite in our Austin, TX office.
Overview
The Group Manager, Revenue Operations Process & Strategy is a pivotal leadership role responsible for architecting, optimizing, and governing the end-to-end revenue operations ecosystem for LegalZoom’s high-volume contact center. This leader will drive operational excellence by designing scalable processes, integrating advanced technology solutions, and enabling cross-functional alignment across Sales, Customer Experience (CX), and supporting teams. The ideal candidate will bring deep expertise in Salesforce, customer/agent journey mapping, high velocity sales workflow designs, and analytics-driven process improvement. This role is critical to ensuring LegalZoom’s revenue engine operates with efficiency, predictability, and a relentless focus on customer and agent experience.
You will
- Drive with the design, implementation, and continuous improvement of revenue operations processes, with a focus on high-velocity sales environments and multi-channel contact centers.
- Strategize and govern Salesforce resources focused on routing logic, journey mapping, reporting & dashboard design, data imports and cleaning, and declarative architecture (including Salesforce Flow) to optimize lead assignment, prioritization, and rep efficiency.
- Oversee the day-to-day optimizations of AWS Connect (or similar contact center platforms), ensuring seamless call routing, IVR workflows, and data flow between systems.
- Drive the adoption and continuous improvement of MaestroQA or equivalent quality frameworks, embedding closed-loop feedback and coaching into frontline operations.
- Design and implement cross-functional operating models that align Sales, CX, Marketing, and Technology teams around shared revenue goals and standardized processes.
- Develop and maintain scalable RevOps process architecture, including workflow standardization, lead scoring/prioritization logic, and supporting capacity/coverage planning initiatives for onshore and offshore teams.
- Leverage diagnostic reviews leveraging SQL and analytics tools to identify process bottlenecks, root causes, and actionable insights for performance improvement.
- Govern change management for go-to-market (GTM) process deployments, ensuring structured rollout, adoption, and minimal disruption to frontline teams.
- Lead and mentor a team of process architects, data and compensation analysts, and system administrators, working with other RevOps team members in Planning/Forecasting, Enablement/Training, and QA, while fostering a culture of operational excellence, collaboration, and continuous learning.
- Serve as a project manager for multi-pillar RevOps initiatives, driving cross-functional execution, milestone tracking, and stakeholder alignment.
- Perform other duties as assigned.
- Occasional travel may be required as needed.
You have
- 8+ years of experience in revenue operations, sales operations, business operations, or a related field, with a proven track record of process design and optimization in high-growth or high-volume sales environments, including 2+ years of direct management experience.
- Demonstrated expertise in Salesforce routing design, journey mapping, and declarative architecture (including Salesforce Flow governance and oversight).
- Hands-on experience with AWS Connect or similar contact center telephony workflow platforms, including IVR design, call routing, and system integration.
- Proven ability to integrate and operationalize MaestroQA or equivalent quality assurance frameworks within sales and contact center environments.
- Strong background in cross-functional operating model design, RevOps process architecture, and workflow standardization for high-volume sales centers.
- Proficiency in SQL and analytics tools (e.g., Hex, Thoughtspot, Tableau, Snowflake, or similar) for diagnostic reviews, root cause analysis, and performance measurement.
- Experience designing and governing lead scoring/prioritization logic, capacity and coverage planning, and quota/target setting in partnership with Finance and FP&A.
- Deep understanding of change management governance for GTM process deployments, including structured rollout, adoption, and feedback loops.
- Exceptional program and project management skills, with a track record of leading multi-pillar RevOps initiatives and cross-functional teams.
- Excellent communication, facilitation, and stakeholder management skills, with the ability to influence at all levels of the organization.
- Bachelor’s degree or equivalent experience in business, operations, or a related field.
LegalZoom is a remote-first company and the national range for this role is $146,000 - $233,000. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Paid Time Off
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short-Term/Long-Term Disability Insurance
- Plus other wellness benefits to include:
- Fertility
- Mental Health
- One Medical
- Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.